Frequently Asked Questions

Get your questions answered about Jackson Development's products and services

FBVA

What are the system requirements?

To run FBVA, you need Windows (Vista, Windows 7, Windows 8 or Windows 10), 1 GB of Ram, 5 MB of disk space, Internet Explorer 7 or above and the .NET Framework 3.5.

What is the difference between Standard, Professional, and Enterprise?

Standard can be installed on one computer.  Professional can be installed on 3 computers. Enterprise can be installed on 10 computers. For more info, click here

How many Facebook Groups can I join?

From Facebook's website: "You can join up to 6000 groups. If you've already reached this limit, you'll need to leave some groups before you'll be able to join new ones."

Is there a monthly fee?

No.  Your purchase grants you a lifetime license.  All future updates and additional features are available for download free of charge.

What if I purchase a new computer and want to transfer my license?

If you need to move your license to another computer, simply submit a ticket at the help desk to have your license(s) reset.

What happens after I purchase the product?

Once your transaction is complete, you will be taken to the download page, where you will download the program and installation instructions.  You will also be sent your 12 character license key which is used to authorize the software.

How do I use the product?

Make sure you check out our tutorial series to learn about the different features.

What if I need technical support?

We're happy to help! Just submit a ticket to the help desk and your issue will be quickly resolved.

What is your refund policy?

Once you Order FB Virtual Assistant, you get a 30 Day Unconditional Money-Back Guarantee.  If for any reason during the first 30 days you are dissatisfied with the FB Virtual Assistant, just submit a ticket to the help desk and you will receive a full 100% refund.

How can I purchase if PayPal is not accepted in my country?

Submit a ticket through the help desk and we will send you other purchase options.

LinkedEngine

What are the system requirements?

To run LinkedEngine, you need Windows (Vista, Windows 7, Windows 8 or Windows 10), 1 GB of Ram, 5 MB of disk space, Internet Explorer 7 or above and the .NET Framework 3.5.

What is the difference between Standard, Professional, and Enterprise?

The programs all have the same feature set.  The only difference is the amout and frequency of billing. For more info, click here

How many LinkedIn Groups can I join?

You can belong to 50 groups at one time.  This is a LinkedIn rule.

What if I purchase a new computer and want to transfer my license?

If you need to move your license to another computer, simply submit a ticket at the help desk to have your license(s) reset.

What happens after I purchase the product?

Once your transaction is complete, you will be taken to the download page, where you will download the program and installation instructions.  You will also be sent your 12 character license key which is used to authorize the software.

How do I use the product?

Make sure you check out our tutorial series to learn about the different features.

What if I need technical support?

We're happy to help! Just submit a ticket to the help desk and your issue will be quickly resolved.

What is your refund policy?

Once you Order LinkedEngine, you get a 7 Day Unconditional Money-Back Guarantee.  If for any reason during the first 7 days you are dissatisfied with LinkedEngine, just submit a ticket to the help desk and you will receive a full 100% refund.

How can I purchase if PayPal is not accepted in my country?

Submit a ticket through the help desk and we will send you other purchase options.